Paying for a $6.00 purchase with $100 bill
There's a couple reasons for this 1) I don't like counting change 2) It completely clears out our registers. However, I get particularly annoyed when people come in first thing in the morning with their $100 bills when our registers are practically empty. So if my boss is there, I have to go into the back and have him give me change. But if he's not around, then I have to open every single register and pray there's enough change combined to give them. THEN I have to make a note of how much money I removed from the other registers so that it can be replaced later. Then of course after all that, there's the added issue that there might not be enough change for other customers later. It's all just one giant hassle and I am left thinking, "WHY CAN'T YOU JUST PAY WITH YOUR CARD OR SOMETHING????".
I have a regular customer who comes in at least once a week and does this. He actually seeks me out and laughs "hey! I'm back! Ready to ring me up?" because he knows it annoys me. I'm always like "haha!" on the outside, but I don't think he realizes how much I'm actually fuming on the inside. I've asked him why he always pays with the hundred and he tells me it's all he carries. So I asked him what happens to all the change I give him, and he told me he gives it to his kids. -___- Really? So every time you go to the bank, you ONLY ever get $100 bills and come HERE to break them, and then give everything else away? Whatever. Joke's on him though, because one day I might not be able to give him his change and he won't be able to get his sandwich.
"I have the three cents"
I just want to punch these customers in the face. Let's say a customer's total is $12.03, so I tell them and they hand me a $20 bill. I punch the amount into the cash register and just as it dings and opens, the customer says "oh, I have the three cents". -______- No you don't. Keep your stupid three cents. I've already put the amount in the register. The issue here is that I now have to do the math and figure out what change to give them without the aid of the register. There is no calculator on the register, so it's all manual in my head. I CAN'T DO THAT!!! I flunked all my math classes first time around! I wouldn't mind if these people offered their "three cents" BEFORE I punched in the numbers, but it's always after everything's processed. I mean, sometimes it's sot so bad. Like the three cents thing is whatever. It's just three pennies, I can do the math without too much hassle. But the major issue comes when they say "I have the three cents" and then hand me a dime. What. The. Heck!?!?!! Just stop confusing me! Or bigger problems if the total's $17.67 and they give me two cents. Argh! Why???
Ordering soup at the end
Why do people have to do this ALL THE TIME!?!?!! I think it's because they assume that we already have it heated up and it's like "oh yes let me just scoop some out for you. Easy-peasy!". No, no. We are not Panera, we are a slight step above a fast-food joint. We make things in the moment.
The reason this annoys me so much is because it slows everything down. And just the way they throw it out there, just when I think everything is done and I'm headed to the cash register (or even AT the cash register), they suddenly say "can I also get a soup?". Argh! Why!? So now I have to go and get the soup from the fridge, scoop it out, heat it up for about 2 minutes, scoop it into a bowl, and depending on if it's to go or not, put a lid on it and put it in a bag. You see, if they would just tell me they wanted a soup at the start, I could easily go start heating it up while I make the rest of the order. Then it would be ready by the time I'm ringing them up. But nooooo! It's always at the end. Like an after thought or a side dish. Like a cookie or chips. "Would you like chips or drinks?" "No. But I would like a soup." -____- That's not the same thing!
Pastrami sandwiches
Now there's a couple things all revolving around this sandwich. The main one is similar to the ordering soup at the end. People always order their pastrami sandwiches last! For crying out loud, no! Please just tell me you have a pastrami so that I can heat up the meat while I make the other sandwiches. If you're concerned about the meat becoming soggy on the bread, just tell me and I will make sure I put it on at the very last, but whatever you do, DON'T order the sandwich last! It just wastes time!
The other annoyance comes when people have a large order of at least three sandwiches that include more than one pastrami. That's not annoying within itself. It gets annoying when the person orders the sandwiches individually and doesn't bother to categorize them, or tell you that there will be more than one pastrami. To be clear and give an example: a guy comes in, "I would like a six-inch pastrami" so I put the meat in and make the sandwich then ask if he has anything else. "Yes, I would like a six-inch number 24". So I make it and ask if he wants anything else. "Yes, I want another six-inch pastrami". A little annoyed, I go heat up some more meat and make the sandwich, then ask him if there's anything else. "Yes, I want a nine-inch pastrami". Now extremely annoyed, I go for the third time to heat up meat and make the sandwich. Do you see what I mean? If the guy would just tell me at the start that he had a couple pastramis, I would have been able to heat up all the meat at once and cut out a lot of precious time and energy.
Toasting it
This one REALLY gets to me! Let me explain something; if you look at our menu, you will see that there is a special section labeled, "Toasted Sandwiches". Those are the only sandwiches that come toasted. If you want a sandwich that is not on that list to be toasted, you have to ASK. Togo's is not Subway, it is not routine to ask if you want the sandwich toasted before we start making it. If it comes toasted, we toast it. If not, then we won't unless you specifically tell us to. With that said, I'll begin…
I don't care if people want their sandwiches toasted, what DOES bother me is their timing. Most people with common sense will ask at the beginning before I've started to make it or just as I'm starting if I would toast it. But then every once in a while I get this numbskull who asks at the very end just as I'm wrapping it, or even after they've paid and sat down. They will ask if I would toast it. I will honestly stare at them, then at the sandwich blankly for a long moment. I still can't figure out why people make this request. I often assume they don't understand what's at stake, so I'll explain the situation by starting with, "you want it toasted with all the produce?". If they say yes, I'll point out that our toaster is a press and not an oven like Subway's (because I know some weird people like their produce heated up *coughs Mom*). Most people back off by then. But then there are a few people who still insist that I toast it. So I'll ask again if they want it with all the stuff on it. Either a "yes" or a "no" is irritating, but "no" is worse because then I have to take everything off, toast it, then put it all back on. I have had people get angry at me because I didn't ask them beforehand. May I refer you back to my statement at the top? Argh!
Ordering everything at once
This happens way too much! People always come up and just start spurting our their orders, then expect me to remember it. I'm usually pretty good with remembering just one sandwich (ex: "I'll have a six-inch turkey avocado on wheat, with just mayo, no onions, no tomatoes, and extra pickles"). That I can handle. What I can't handle is when people come in with two or more sandwiches and just ramble it all out at once. THEN they expect me to remember everything and treat me like an idiot if I ask them to repeat. I don't get how people think that I will remember all this. It just confirms my theory that people believe that we are robots programmed to serve and never make mistakes. Even more annoying is when someone orders a sandwich, and I'll bend down to get the bread or turn around to heat up the meat or whatever AND THEY KEEP TALKING! What the heck? Just wait a minute! I'm not in the position to listen and obviously I'm not actually making your sandwich at this moment, just hold your horses! I'll even walk away down the counter and they'll still be trying to order. Like GET A CLUE!
Even worse, I'll be trying to make a sandwich and I'll be halfway through it, trying to remember all what they wanted on it, then they'll suddenly start ordering the next one without me prompting them. Then I'll get all mixed up with all the new words and forget what I was supposed to put on the sandwich I am currently working on. Why people? WHY!?!!
Not telling me the bread
Sort of in the same category as the last one except this one happens on a daily basis. People always come in and will start spurting out their orders, but won't tell me the bread. And I literally cannot do anything without knowing what bread they want it on. So I just have to stand there until they shut up for a second and I can ask them. I've finally gotten better at just cutting them off. Most people are fine and will just be like "oh! Yes, I'll have the white". But every once in a while I get the high and mighty idiot (usually the one who has the huge order and is trying to give me everything at once) who is just rambling on and on and never bothers to give me the bread. Then I finally ask and completely forget everything they said and have to ask them to repeat everything else and they get all snooty.
Talking on the phone
People need to just… not. They come in all "yabber yabber yabber!" on their phones and there's a couple reasons this annoys me too. The main reason though is when they're at the counter and I'm trying to take their order, I just don't know how to talk to them. Like, do I interrupt? I feel like I'm just standing there like "uuuhhhhhh…". Ugh! Just for two minutes could you hang up? Seriously, we may not be so high-class, but we're not McDonald's! You have to interact with us! We have questions, you have to talk to us! These are often the people who spurt out their orders.
"The other Togo's"
The ultimate annoyance! The mother of all pet peeves! As soon as I hear this, I will hate you. You immediately become my enemy with no redemption.
The situation: People will get upset about something such as they were charged for cheese, and they will hit us with: "well the other Togo's doesn't charge for cheese!". -___- Good for the other Togo's. Why don't you go there if it's so grand? You're at this Togo's where we DO charge for cheese. What are they expecting? "Oh the OTHER Togo's doesn't charge for cheese? Well by golly gee! We'd better stop charging then! Thanks for showing us the error of our ways, you good citizen you!"
The thing I don't understand about a lot of their claims (such as the cheese thing) is that they are most likely mistaking. All Togo's are supposed to charge for cheese, it's a corporate thing. So either that person didn't realize they were charged, the other Togo's forgot to ring it up, or they got a sandwich that actually came with cheese. We have lots of claims like this where it's a corporate rule we're following, but apparently the "other Togo's" doesn't follow it.
(And if you're wondering, the "other Togo's" ranges to pretty much any other Togo's in existence. Sometimes the customer specifies, sometimes they don't. More often than not, it's our neighbor on First Street.)
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